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Policies
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Shipping Policy
viaGlamour | Cosmetics Lab
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Policy
Returns and Refund Policy
Welcome to our Returns and Refund Policy. We are committed to ensuring your complete satisfaction with your purchase of cosmetics, skincare, and beauty accessories from our brand.
Order Fulfillment and Shipping:
Our products are made on-demand to ensure the highest quality. The average fulfillment time for formulating and packaging is approximately one week.
After fulfillment, orders are dispatched using the shipping carrier selected at checkout.
Shipping Time Estimates:
- For orders shipped to Canada, please allow up to 10 days for delivery.
- For orders shipped to the United States, please allow up to 7 days for delivery.
- For international orders, please allow up to three weeks for delivery.
Tracking Your Order:
A tracking number will be provided for every order. We encourage you to refer to your delivery confirmation email to track your order and estimate the delivery date.
Please Be Aware:
Shipping times are estimates and may vary due to external factors beyond our control, such as customs processing times and carrier delays. We are not responsible for any customs fees or duties charged upon delivery. For any questions or concerns regarding your order, our customer service team is here to assist you.
Return and Refund Guidelines:
Eligibility for Returns: Returns are only accepted if the product is defective, damaged upon arrival, or if you receive the wrong item. For hygiene and safety reasons, we cannot accept returns on products that have been used or opened.
Return Process: To initiate a return, please contact our customer service team within [3 days] of receiving your order. Provide your order number, a brief description of the issue, and photographic evidence of the defect or damage. Upon approval, we will provide instructions for returning the product to us.
Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Important Notes: We reserve the right to refuse returns or refunds for products that do not meet the above conditions. Shipping costs for returning the item are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
Thank you for choosing our products. We appreciate your understanding and adherence to our Returns and Refund Policy. Our goal is always to provide high-quality products and exceptional customer service. If you have any further questions, please do not hesitate to contact us.
Lost Shipments Policy
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Policy
We understand that sometimes delivery mishaps can occur, such as a missing apartment number, wrong house number, or an unsupported forwarding address, which can prevent a package from reaching you.
If your package fails to be delivered and is returned to us, we want to make things right. For customers in the United States or Canada, we will reship your package for a small fee to cover the shipping expenses. However, for our international customers outside these regions, please note that we are unable to reship packages. In these instances, you will need to bear the full cost of the lost shipment due to incorrect address details provided by you.
To ensure smooth delivery, we recommend double-checking that your shipping address is complete and accurate. If you have any concerns or need assistance with your order's status, our customer service team is here to help and support you every step of the way!